How sustainable is Release?

We’ve designed Release around our core sustainability values, so the short answer is very sustainable. We’ve worked to make our system zero-waste, taking pre-loved pieces, and refreshing them to save them from landfill. And if we come across a piece of furniture that can’t be saved, our zero-landfill policy means that we’ll find ways to recycle or use items to produce biomass energy. It’s our way of closing the cycle and helping to reduce the industry’s carbon footprint.

Our furniture
Will my furniture be like new?

Every piece of Release furniture goes through stringent quality checks before it’s sent out. The system we use is designed to be circular, refreshing pre-loved furniture to save it from landfill, and because of this, pieces are likely to show signs of wear. But every item passes under the watchful eye of the Release team before it’s sent out, so you can rest assured it’ll be functional and looking great.

Why does my furniture look used?

Release takes pre-loved furniture, refreshes it and extends its life, saving it from landfill. We always refresh pieces to be as close to new as possible, but it may show signs of wear, which we think means more personality.

Does Release furniture adhere to safety standards?

Yes. Every Release item goes through an assessment to ensure it’s fit for purpose and safe to use. You’re welcome to contact our Customer Service team at any point to find out more.

Why are there no mattresses available?

Check out our sister company David Phillips for new mattresses in a huge range of sizes and comforts. For hygiene reasons, at Release we don’t offer mattresses. Please do ask the team if you’d like to find out more about mattresses when you order.

What if I want brand new furniture?

Lucky for you, our sister company David Phillips has a huge stock of brand-new furniture across all different styles and costs - either ask the team, or visit our other website to find out more.

Where is my order?

We always aim to deliver within 10 working days of placing your order. If you have any questions that aren’t answered here, please do give our Customer Service team a call and make sure you have your order details to hand, if possible.

What are the terms and conditions?

You can find our full terms and conditions here. You might want a cup of tea before you get started!

Why do I have to order two dining chairs when I am purchasing?

For some items, you’ll notice there’s a minimum order amount, and that’s to make sure that our deliveries continue to be as sustainable as possible, reducing the number of single-item drop-offs our team need to make.

Why are some items not available?

Our collections - like all businesses with pre-loved stock - are dependent on what pieces we’ve collected and refreshed recently. So you might notice that sometimes a category is unavailable for a short time - that just means we’re working on finding more pieces for you. Everything is first come, first served, so as soon as we have more stock, it’ll be up on the website, just keep checking.

Delivery & collection
Where do you deliver?

Right now, we're only offering our Release service in and around London and Manchester. Find out more about our delivery options.

Delivery & installation charges

Our delivery and installation costs are pretty simple. It costs £30 for up to 5 items and £50 for 6+ items. We deliver to a room of your choice and take care of any assembly.

How long does delivery take?

Delivery times differ from location to location, but we always aim to get your pieces out to you within 10 working days.

Will you install my furniture?

Yes, we’ll take care of it all, from delivery to a room of your choice to expert assembly - we literally do the heavy lifting for you. All we ask is that you let us know about any key delivery information (like stairs or obstructions) when you order.

What do I need to do on delivery day?

All you need to do is open the front door and watch us get everything ready. Honestly - there isn’t much more for you to worry about. All we ask is that you make us aware ahead of the delivery day, of any restrictions to access that might make it difficult or awkward for our installation team.

What happens if something doesn’t fit?

It’s always important to measure up before placing your order, and that includes doorways and staircases too. You’ll find all the measurements for your furniture online, and our team will be happy to help if you have any questions about how best to measure. Should something not quite fit on your delivery day, just give our Customer Service team a call and they’ll talk through your options with you.

Why do I have to give two weeks’ notice for a collection?

We’re dedicated to sustainability in every part of Release. Because of this, we plan our delivery routes to minimise the amount of time our vans are on the road, organising collections for locations that are close together as much as possible.

Contact us
How do I get in touch?

We're here to help, for general enquiries you can reach us at or you can call our Customer Services team on 0203 872 2295. They're a friendly bunch and love a chat.

Frequently Asked Questions